Customer Service

Universal Athletic Delivery and Returns

We hope you love shopping with Universal Athletic. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 2:00 pm (MST). Orders you place with Universal Athletic late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should expect longer delivery times.

Shipping and Delivery
Merchandise total *Ground
3—5 Day Shipping **
2nd Day
Air shipping **
Nexy Day
Air Shipping **
Under $75 $7.99 UPS Published Rate UPS Published Rate
Over $75 Free UPS Published Rate UPS Published Rate

*before tax and additional charges
**after processing if ordered by 2:00 pm MST

Returns and Replacements

We want you to be completely happy with your Universal Athletic order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 60 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Universal Athletic Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Universal Athletic store, and online*.

*Use of gift cards online is not currently available

Returning Merchandise

To begin the return process, please send an email to ua_customer_service@universalathletic.com, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Alternatively, you can return merchandise to any of our retail stores. Store Locator

Please allow 10 to 14 days for Universal Athletic to process your return.